This hotel is situated next door to Kluang Riverview hotel and connected with the same parking lots. I would definitely give a 4 star experience staying in this hotel. I booked a superior king room for 1 night and my overall stay is very much pleasant. Room is spacious and clean, and to my surprise, the AC was already on prior to my arrival and I stepped in to the room feeling cold (much needed due to hot weather outdoor). Bed and pillows are super comfy too. Receptionist was welcoming and friendly and despite the old design, this hotel is very comfortable and location is very strategic. Recommended for you and your family if you are here in Kluang town.

We stayed here for 1 night due to the work field. The room is a bit disappointing #806 is actually in the middle so my view of the window is all air-conditioning machines, they have a pool quite nice, they have karaoke so a lot of people up n down. They have parking. Outside the hotel there are a lot of food shops.

Location is superb. Centre of everywhere. Walking distance to food and shops. Room is clean. Service not much because not much interaction to anyone. Not much staff around. Price is very reasonable even on weekend. Room is big

Only faulty is there's no hot water shower and sewage smell in the bathroom,the lobby toilets need more cleaning to be done also as it get smell, the room is large, beddings are neat and clean, toiletries provided, coffee and tea, good over all!

Staff need to smile and learn how communicate better. The room is spacious and the food is nice.

The room is big, stay at level 10 But at night the aircon or pipe is quite loud The toilet got smell The lift is very obvious to someone smoke Staff very helpful

This hotel has definitely seen better days. It's old and dated. The rooms though are clean and very spacious. I got the top floor (Room 1407) with good WiFi, strong water pressure and the bed is comfortable. It's located near the bus terminal and is worth your money. The staff need training to smile, to be more helpful and warm. They treat guests as if we're invisible. The swimming pool looks like it needs cleaning. Should be 3.5 overall but I'll be generous.

This hotel has definitely seen better days. It's old and dated. The rooms though are clean and very spacious. I got the top (14 floor) with good WiFi, strong water pressure and the bed is comfortable. It's located near the bus terminal and is worth your money. The staff need training to smile, to be more helpful and warm. They treat guests as if we're invisible. The swimming pool looks like it needs cleaning. Should be 3.5 overall but I'll be generous.

Facilities quite old and air conditioner isn't cold enough for the spacious room.

The room overall was okay, but the toilet is in need of deep cleaning it was extremely dirty during my visit on 10th of April. The front office staff service were good!

Hotel front desk, housekeeping, maintenance are working in silos. Staff/manager expect hotel guest to liaise room faults/needs to respective personnel. Which is a problem when there are multiple issues/faults that need to be addressed! Location is good and there's ample covered parking at Level 4.

For $39 dollars, truly worth it. Safe parking, at either ground floor (private parking area) else at level 6. Very comfortable, hot water, bathtub 🛁 etc. The bathtub is abit stained, can consider using an industrial chemical that helps to wash off. Will definitely come here again.

The price is affordable. Excellent service. The room and bathroom are clean. Satisfied and recommended.

This hotel kinda "ghosted" after pandemic maybe because small amount of clients. Everything was good, service well not good. The rooms so big you can sleep 5 people in one room but still 2 bed only. Location really strategically because closed to go to restraunt,cafe, pharmacy basically it's pekan lah.

24.9.23 - Stayed with Gujus after climbing Lambak. Location was excellent, near all eateries. But room condition could be improved. Weird smell coming out from the toilet. Check in was smooth though.

Had setbacks consisting of electrical blackout (lasting 8 hours), AC problem and mosquito plaguing the lobby. Breakfast was ok. Limited choices. Other than that it's fine to stay a night or two. No comments on the swimming pool. Poorly maintained.

Bathroom not hot water and shower not water jet no power at all to wash away the tiredness of the day. Breakfast included but only tasteless Nasi Lemak and cup of seriously sweet tea. and even too early to knock your door for passing you the breakfast.

My family and I recently stayed at this hotel, and we had a disappointing experience. While the room and bathroom were clean and tidy, the limited breakfast options and dirty pool were major letdowns. Only a handful of staff members provided good service, while the receptionist we encountered in the evening was terrible. Overall, while the room was decent, the poor quality of other hotel amenities made our stay quite disappointing.

This hotel is not worth the money. My family booked 3 king-sized bedroom. 1) Rooms felt neglected. Got ants and clothes moths on the floor, walls and even the bed! 2) Breakfast was very basic. No meat. The only source of protein was eggs.

Overall I'm satisfied. The rooms look a little bit old but everything works fine. They provided extra bed with charge. Sahur is provided during Ramadan, what a delight. I got nasi lemak and hot tea for sahur and it was delicious. The room and bathroom are clean. Hotel is easy to find and near to Kluang bus station.

Stay during Ramadan. Get the best price after call the hotel rather than online booking. Easy access entrance for disable people (flat floor). Sahur, the hotel sent the food to room.?

The cleanliness of the room and overall is satisfactory. The room I rent quite comfortable. The location of the hotel strategic which is in the town and nearby have various shop and place to settle your meal. Breakfast is included here with basic food such as bread, eggs, sausage and nasi lemak. There are water, coffee, hair dryer, body shampoo, hair shampoo, toothbrush, and TV available in the room. Multilevel car park is available without charges.

Room is spacious, but not very clean. The family room bed is sooooo hard. Very uncomfortable to sleep on. Wifi also can't be connected. Breakfast also limited. Kids can't eat spicy food just hv toast and egg only

We stayed at family room 13xx and cost us RM300/night. Room was clean and spacious. Room comes with complementary Breakfast - Nasi Lemak, Meehoon, Boiled eggs, Roasted Chicken, Bread and spread, Fruits (watermelon and oranges) amd hot drinks. We are satisfied with the room and breakfast menu. Plus, hotel staff helped bring our bags to the room. Thank you Prime City Hotel Kluang.

very decent hotel.spacious room.great bfast

Is het 5 sterren waard? Ik vind, gelet op de goedkope kamerprijs van € 25, van wel. Uiteraard kan er genoeg verbeterd worden, maar het is het geld meer dan waard. Lekker zwembad, vriendelijke staf, ruime kamers en een perfect ligging. Ja het ontbijt is wat karig, maar wat verwacht je voor € 25? Een uitgebreid ontbijtbuffet??

A very convenient hotel as it's located right 2 mins walk from the Bus Terminal. The rooms are averagely clean and the hotel has pretty good service. It is also conveniently located with lots of shops and restaurants.

One of the best hotels in Kluang. Strategic location. Suitable for all types of functions. All the staff are friendly and helpful when needed. Highly recommended.

Spacious room. Wifi is good, nearby got 24hrs convenience store. CPAP user note no power point near bed.

The room is minimal and good.